Frequently Asked Questions (FAQ)
Books & Design
How long will my book last?
Why is there a blank white page at the front and end of my book?
What types of paper do you offer?
What book sizes do you offer?
Do you have page count limits?
What page counts are required for an Italian Toscana book?
Can I add stamping to my order?
Can you make a studio logo stamp for me?
What other custom options are available?
- custom printed endsheets
- printed or blank vellum pages
- custom cover materials
- hand-torn edges
- fitted slipcases, sheath boxes or clamshell boxes
- ribbon enclosures
- customer-supplied material for cover (you can supply your own material, as long as it is appropriate for book binding)
If what you want isn’t on the list, please let us know and we’ll do our best to make it happen.
Do you still support your Aperture plugin? What other design software do you recommend?
Ordering & Delivery
I'm not a professional photographer. Can I order from Couture Book?
Our books are only available wholesale to professional photographers and designers. If you are not a professional photographer or designer, please contact our favorite designers. They have helped people from all over the world on many different types of projects, and are very easy to work with:
They are all fantastic designers and super nice. We know you’ll be happy with any of them!
Do you accept orders from international customers?
Absolutely! We can ship to most places around the world. All of our prices are in US dollars.
What is your typical turnaround time?
Because our books are individually made by hand, please allow around four to five weeks for your book to be completed. You’ll receive an email with a FedEx tracking number when your order ships. We do not ship the books with any invoices or other paperwork so you can have it shipped direct to your client.
If you need a book by a particular date, it’s helpful to select overnight shipping for your order.
If you need your book turned around in half of the regular time, we offer a rush service for an additional 50% of the price of the book. No discounts can be applied on rush orders.
Do you offer studio sample discounts?
Because we know how important it is to have beautiful books to show your customers your images, we offer a 50% discount on your first studio sample book each calendar year. You can order two additional sample books for 25% off each calendar year. Please contact us to get your studio sample discount code before placing your order. Discounts can’t be applied to shipping or custom upgrades and only one discount or book credit can be applied per order.
What is your book credit policy?
The previous owners sold book credits at photography trade shows. We honor those credits, if unused and unexpired. To redeem your credit, enter the code when you place your order. Book credits can only be applied to the cost of the book(s) you order. Book credits can’t be applied to shipping or custom upgrades and only one discount or book credit can be applied per order.
Can I use more than one discount or credit on an order?
No. Only one discount or book credit can be applied per order. Also, discounts and book credits can’t be applied to shipping or custom upgrades.
What is your return policy?
All sales are final. However, if you make a mistake when placing your order or need to change your order, please contact us within 48 hours of placing the order and we’ll work with you to resolve the issue.
We guarantee our book’s binding and workmanship. If either is unsatisfactory or needs repair, simply ask us for a return shipping label, return the book to us, and we’ll repair and return it to you at no charge.
How long are files stored in my account?
You have up to 18 months to place your order once you begin uploading your image files. Please be sure to keep a backup of all of your files. Images files are deleted after 18 months and cannot be recovered.